Help, without the runaround

Questions? We’ve got answers.

Clear, honest information about services, bookings, providers, payments and safety.

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A pet owner reviewing care information with their dog and cat nearby
What is Paw Haven?+

Paw Haven is a marketplace that connects pet owners with independent pet-care providers. Bookings, messages, and payments for those bookings stay inside the Paw Haven app.

What pet-care services are available?+

Providers may offer dog walking, pet sitting, overnight sitting, boarding, drop-in visits, grooming, pet taxi, dog training, and pet daycare. What you can book depends on which services each approved provider has enabled.

How do I find a provider?+

Download the Paw Haven app, choose a service, date, and location details, then browse eligible providers. Availability and pricing come from those providers — not from sample data on this website.

How do I become a Paw Haven provider?+

Apply in the app. You complete a profile, services, and agreements. Review may include identity and background screening depending on eligibility and market requirements. Approval is not automatic.

How does dog-walk GPS tracking work?+

For dog walking, location may be collected during an active booked walk to show route, distance, and progress. Tracking is intended for that visit and should stop when the walk is completed or cancelled.

How do payments work?+

Owners pay through Paw Haven using supported payment methods when payments are enabled. Do not pay off-platform for bookings arranged in Paw Haven. Fees and refunds are shown in the app before you confirm.

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